Terms & Conditions
Welcome to The Rocking Chairs website. By accessing this website you agree to be bound by these terms and conditions.Your statutory rights are not affected.
The website is owned and operated by:
The Rocking Chair Ltd, 6 Tower Court, St David’s Road, Enterprise Park, Swansea. SA6 8RU.
Our company registration number is 4743903
We may be contacted via e-mail: email@example.com or telephone on: 01792 773000
We may revise these terms and conditions at any time by updating this page. You should check this website from time to time to review the then current terms and conditions.
Any rights not expressly granted in these terms are reserved.
2. Orders & Payment
You may place an order with us, either by utilising the shopping cart facility on our website, or by contacting us on 01792 773000. When an order is placed online, you will receive a confirmation e-mail with details of your order. Our acceptance of an order takes place when we dispatch the order. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
(a) where goods are not available;
(b) where we cannot obtain authorisation for your payment;
(c) if there has been a pricing or product description error;
The Rocking Chair Ltd will not share your contact details with any third party, unless required by law, to do so. As online payments are handled securely by PayPal, The Rocking Chair does not have any access to, and does not store, any data relating to your credit or debit card.
4. Accuracy of Dimensions & Colours
We may alter our prices at any time without prior notification.
All dimensions specified by us are approximate, and based on information supplied by the manufacturer. Where exact dimensions are required, please contact us prior to order, to confirm exact sizes,We try to ensure that the colours of products displayed on our website are as accurate as possible. However, we are unable to guarantee the colour accuracy of the images shown, which can be affected by many conditions, such as lighting and monitor settings etc.
Delivery Times Scales
Delivery times can vary depending on stock availability and can range from 7-10 working days for items in stock, to between 3 and 6 weeks for items not in stock at time of order.
On placing your order on line, you will receive an e-mail confirming receipt of your order and payment and in a separate e-mail we will confirm the method of delivery (see below) and the expected time for delivery. The method of delivery will be determined by the item(s) you have ordered, e. g. furniture range, size and weight of your order and the delivery address.
Once all your order is in stock (part orders will not be delivered), you will receive a phone call to confirm a delivery date and time. Deliveries operate from Monday to Friday and are from 6am-6pm and are allocated in 2hr slots, so you wont be left hanging around all day waiting for your delivery.
Most, if not all our product qualify for free delivery, this will be indicated on our web site when you enter your postcode. Free delivery applies to mainland England and Wales, excluding Scotland, Ireland, Isle of White, Isle of Man and post codes LL, PL, TQ, and TR.
Deliveries for these excluded area may be possible, at an additional charge, please ring 01792 773000 between the hours of 10am and 5pm and we will be happy to discus your delivery options, alternatively you can email your order to firstname.lastname@example.org along with your delivery address and we will be happy to contact you with cost and delivery options as soon as we possible can.
If your furniture order is of a small nature, i.e. a bedside or nest of tables, and in stock, your order will be delivered by courier, on a next day service, Monday to Friday, between the hours of 6am-6pm. The day before your delivery you will receive a text from DPD Couriers informing you that your furniture delivery is due the next day, at this point you can rearrange your delivery if needed, by following the prompts on the received text. The morning of your delivery, usually between 7am-9am you will receive a text with a 1hr delivery slot, you can also rearrange your delivery at this point, should you need to, by replying when prompted on the received text. If you can not accept the delivery you can arrange to collect your order from your local DPD Couriers local depot by contacting them directly.
This is a two man delivery service, and where possible, furniture will be carried to a room of your choice. Furniture unpacking, assembly and removal of any packaging is not included in the delivery.
This is a one man delivery service, to a door of your choice for small to medium items dispatched directly from our warehouse, or for selected ranges dispatched directly from our suppliers. The delivery will be palletised, and the courier will place the pallet as close to the door of your choice as possible, but this will dependant on suitable access for a pallet truck. Palletised deliveries will usually be on a large lorry, so suitable access for the lorry is also essential.
We recommend an able bodied person is present at the delivery address to accept the deliver, and to carry your order into your home, for larger items we recommend two able bodied persons be available. Our courier will not unpack the pallet. Our courier will if required place the pallet in a garage or in under a sheltered area as long as access is available.
Premium Delivery Service
Available only to areas SA1-SA32, CF31, CF33, CF34 & CF36
This is a full delivery service provided by The Rocking Chair Ltd staff. Your furniture will be placed in a room of your choice, and where required, unpacked, carried upstairs and fully assembled. All packaging material will be cleared away, and where possible recycled.
Deliveries are usually on a Wednesday between the hours of 8am and 5pm and work on a 1hr delivery slot, so you wont be left hanging around waiting for your delivery.
On Request there are limited delivery slots between 5pm-8pm on Tuesday and Wednesday evening at an additional charge of £30 per delivery, please contact us after placing your order if you would like to use this facility.
Available Outside Premium Delivery Service Areas
If you love our furniture, and we are sure you will, and you are placing a large order, (in excess of £3000) we as a company want you to get the best service you possibly can, and therefore we will delivery these orders as a Premium Delivery Service, (outlined above). A nominal charge will be made to cover the skilled staffs time, but the delivery will be FREE, to your home, our staff will then at a date and time arranged with you come to your home, where our skilled staff will carry out the unpacking and assembly, in a loving and caring manner that we have towards our furniture and customers.
If you would like to use this facility please contact us via telephone on 01792 77300 between 10am and 5pm, or via email at email@example.com.
Charges for Deliveries
Should you wish to use any of the additional delivery services mentioned above i.e. PM deliveries or Large Order deliveries, payment for these services must be made in full at the time of The Rocking chair Ltd contacting you to book in your delivery.
6. Cancellation and Returns Policy
Returns and cancellation
Please retain the original packaging when you unpack you delivery, in the unlikely instance that there is a issue with your order, your item of furniture must be returned in its original packaging, failure to do this will result in delays to your refund and or refusal to collect and refund your purchase.
Before Your Delivery
If you decide to cancel your order, you must do so as soon as possible, if you cancel your order after you have been contacted by phone to “book in” your delivery date and time you will be charged a 15%, (of the value of the item cancelled or of your whole order), re-stocking fee, this is because your order will have left the warehouse and will be on route to the delivery.
If we are unable to complete the deliver due to access issues a 15% re-stocking fee will be charged unless we are able to return at a future date and the access restrictions have been removed.
Not Present To Accept Delivery
If you are not present to accept delivery due to no fault of The Rocking Chair Ltd, we will re schedule the delivery for another day that is convenient for you, at no extra charge, should you be unavailable a second time of delivery, we will require guaranties that you will, be present for the third attempt, or you have made arrangements for a neighbour, other family member, or friend to take delivery on your behalf, failure to present for delivery a third time will result in cancellation of your order with a 15% re-stocking fee, or collection of the furniture may be, with prior arrangement, be made from our Swansea Store or Corby Warehouse.
Items Delivered Are Incorrect
If a item delivered is incorrect due to no fault of The Rocking Chair Ltd, a 15% re stocking fee will be charged, these reasons include, but are not limited to:
- The item ordered does not fit the space, or measured incorrectly by the customer.
- The wrong item has been ordered.
- Two many, or multiples of items have been incorrectly ordered. e.g. 8 chairs ordered and only 6 wanted.
Within 7 Days After Receiving Your Order
We are confident that you will be delighted with your furniture. In the unlikely event that you should wish to return an item to us we are pleased to offer a 7 day (or 14 day if purchased online) money back guarantee, commencing the day after delivery.
This means you have the right to cancel your order with 7 days (or 14 if purchased online) with out charge, the only liability you have is a 15% re-stocking fee.
You will need to provide us with the invoice number. Please return the item(s) in the same condition as received and in the original packaging. Once the items have been returned they will be inspected, and checked for any damage. You will receive your refund with in 30 days of cancellation.
After 7 Days of Receiving Your Order
After this 7 day period (14 days in purchased online), we are unable to accept reruns of any item purchased unless faulty.
Self assemble furniture can not be returned once assembly has been started.
Bespoke made furniture or standard furniture with bespoke finishes, suck as bespoke colour wax finishes, bespoke lacquer finishes or non standard paint finishes can not be returned, unless faulty.
Faulty Or Damaged Items
Please bear in mind that you are purchasing a natural wood product which as a result of its inherent characteristics may require some minor adjustments after reaching the environment of your home. By purchasing our furniture you agree to undertake and simple necessary adjustments yourself. Certain issues will not be deemed as a defector faulty, for example:
- On rare occasions, due to extreme climate changes in shipping, doors and drawers may swell slightly making them stiff to open. This issue with normally resolve itself within a matter of days once the timbers acclimate to there new environment: however an alternative remedy may be to move the drawers around. Occasionally the movement may not settle and a small amount may need to be shaved from the bottom of the drawer or door. A simple application of furniture wax will seal any adjustments and lubricate surfaces that slide over each other.
- Our furniture is crafted from natural timbers and accordingly there may me slight differences in size between products of the same description. All products dimensions specified by us are approximate.
- There may be differences in the spacing around doors and drawers: however, this will always be within our quality control tolerances.
- Distressed or rustic furniture will be exactly that and variations of colour and distressing is part of the design, even cracking (where not structural) or gouging of Knots to enhance the distressed look is acceptable.
Taking the above into account and you would like to report a fault or damage, please follow the following procedure:
- All damages and faults must be reported by email to firstname.lastname@example.org or by telephone on 01792 773000, (leaving a message on the answer phone if out of hours) within 2 days from the day after your delivery.
- Pictures of the damage or fault, with a ruler or penny in the picture to give us perspective on the damage or fault, MUST be emailed to the email@example.com. Also take a picture of the whole item of furniture indicating the area where the damage or fault is.
- Once The Rocking Chair Ltd has been informed of the damage and received pictures of the damage or fault, we will make a assessment of how we will rectify the damage or fault, this may be a full replacement, or where it is deemed impracticable to offer a replacement product for any item that is damaged, we reserve the right to offer a repair, an allowance for a repair, or alternative a refund for your purchase.