1. Delivery Times Scales
Delivery times can vary depending on stock availability and can range from 7-10 working days for items in stock, to between 3 and 6 weeks for items not in stock at time of order.
On placing your order on line, you will receive an e-mail confirming receipt of your order and payment and in a separate e-mail we will confirm the method of delivery (see below) and the expected time for delivery. The method of delivery will be determined by the item(s) you have ordered, e. g. furniture range, size and weight of your order and the delivery address.
Once all your order is in stock (part orders will not be delivered), you will receive a phone call to confirm a delivery date and time. Deliveries operate from Monday to Friday and are from 6am-6pm and are allocated in 2hr slots, so you wont be left hanging around all day waiting for your delivery.
2. Delivery Areas
Most, if not all our product qualify for free delivery, this will be indicated on our web site when you enter your postcode. Free delivery applies to mainland England and Wales, excluding Scotland, Ireland, Isle of White, Isle of Man and post codes LL, PL, TQ, and TR.
Deliveries for these excluded area may be possible, at an additional charge, please ring 01792 773000 between the hours of 10am and 5pm and we will be happy to discus your delivery options, alternatively you can email your order to email@example.com along with your delivery address and we will be happy to contact you with cost and delivery options as soon as we possible can.
3. Courier Delivery
If your furniture order is of a small nature, i.e. a bedside or nest of tables, and in stock, your order will be delivered by courier, on a next day service, Monday to Friday, between the hours of 6am-6pm. The day before your delivery you will receive a text from DPD Couriers informing you that your furniture delivery is due the next day, at this point you can rearrange your delivery if needed, by following the prompts on the received text. The morning of your delivery, usually between 7am-9am you will receive a text with a 1hr delivery slot, you can also rearrange your delivery at this point, should you need to, by replying when prompted on the received text. If you can not accept the delivery you can arrange to collect your order from your local DPD Couriers local depot by contacting them directly.
4. Standard Delivery
This is a two man delivery service, and where possible, furniture will be carried to a room of your choice. Furniture unpacking, assembly and removal of any packaging is not included in the delivery.
5. Pallet Deliveries
This is a one man delivery service, to a door of your choice for small to medium items dispatched directly from our warehouse, or for selected ranges dispatched directly from our suppliers. The delivery will be palletised, and the courier will place the pallet as close to the door of your choice as possible, but this will dependant on suitable access for a pallet truck. Palletised deliveries will usually be on a large lorry, so suitable access for the lorry is also essential.
We recommend an able bodied person is present at the delivery address to accept the deliver, and to carry your order into your home, for larger items we recommend two able bodied persons be available. Our courier will not unpack the pallet. Our courier will if required place the pallet in a garage or in under a sheltered area as long as access is available.
6. Premium Delivery Service
Available only to areas SA1-SA32, CF31, CF33, CF34 & CF36
This is a full delivery service provided by The Rocking Chair Ltd staff. Your furniture will be placed in a room of your choice, and where required, unpacked, carried upstairs and fully assembled. All packaging material will be cleared away, and where possible recycled.
Deliveries are usually on a Wednesday between the hours of 8am and 5pm and work on a 1hr delivery slot, so you wont be left hanging around waiting for your delivery.
On Request there are limited delivery slots between 5pm-8pm on Tuesday and Wednesday evening at an additional charge of £30 per delivery, please contact us after placing your order if you would like to use this facility.
7. Large Orders
Available Outside Premium Delivery Service Areas
If you love our furniture, and we are sure you will, and you are placing a large order, (in excess of £3000) we as a company want you to get the best service you possibly can, and therefore we will delivery these orders as a Premium Delivery Service, (outlined above). A nominal charge will be made to cover the skilled staffs time, but the delivery will be FREE, to your home, our staff will then at a date and time arranged with you come to your home, where our skilled staff will carry out the unpacking and assembly, in a loving and caring manner that we have towards our furniture and customers.
If you would like to use this facility please contact us via telephone on 01792 77300 between 10am and 5pm, or via email at firstname.lastname@example.org.
8. Charges for DeliveriesShould you wish to use any of the additional delivery services mentioned above i.e. PM deliveries or Large Order deliveries, payment for these services must be made in full at the time of The Rocking chair Ltd contacting you to book in your delivery.